What is a Fulfillment service?
When you make a sale, you would instruct them to ship your product to your customer by providing your customer order and shipping information. Ecommerce fulfillment services offer a great alternative to running your own order fulfillment operations. The fulfillment company will pick, pack and ship your product and provide you with a tracking number. In this arrangement you would ship your products to the fulfillment company. In the event that your customers need to return your product, they can also receive, process the return and send a replacement exactly as you've specified. Upon arrival, they will receive, organize and log your products into an inventory management system, where you can manage your products online.
Benefits of using Fulfillment Services:
Fulfillment services provide you with many great benefits. When your order volume grows they are already ready to scale up with your operations. And that's not all, you actually share all of that cost among other merchants, that which allows orders to be fulfilled for much less than that of your own set up. You don't have to incur any large operational and upfront fulfillment expenses, because the fulfillment companies are already set up with all the infrastructures necessary, including warehousing space, labor, inventory and shipping management, for you. That will leave you with more time to focus on growing your business. Good fulfillment services can ensure your orders to be shipped, tracked and delivered on time. Criteria to select a fulfillment service:
- Company Size: Must meet your processing performance requirements
- Costs: Select a structure that's best for your order frequency and volume
- Time: Quick turn-around and late cut-off time
- Location: Typically in the middle of the country or close to your customers
- Shipping Service: Should match the services your customers use
- Order Entry: Should accept email, CSV import and online input
- Customer Service: Multiple contact methods and extended hour.
- Error rate: 3% or lower, and offer express replacement delivery